It's been a real emotional roller coaster. One week, we do the seemingly impossible, and the next week, we look like a sandlot team.

There have been some great victories—we beat our archrival, the Pittsburgh Steelers, twice (!) and also scored wins against two playoff contenders, the Houston Texans and New York Jets.

And then those amazing wins were followed by incomprehensible and infuriating losses to sub-500 teams like Jacksonville and Seattle.

The same thing can happen to a dental practice. There can be day after day of excellence and then a complete meltdown.

The key is to develop systems that never allow for a meltdown day. I only wish such systems existed for the Baltimore Ravens.