Just as I was preparing to leave for a recent management seminar to a large group of doctors, I received a phone call from a key Levin Group staff member who wouldn't be able to attend due to illness. The logistics of presenting our seminars are enormous, and every team member's contributions are vital. We knew that this was one of the most highly attended seminars in the company's history. It was obvious that we had just been handed a serious challenge.
I had two ways to react to this news. One, I could be annoyed and wish the sick person could just grin and bear it for the team and be miserable (which would be absolutely wrong). Or, two, I could recognize that life is a series of roadblocks, and this was just one of them.
Minutes after that phone call, another staff member phoned me to discuss three possible solutions to our dilemma. She had selected what she thought was the best course of action and was ready to act on it, based on my feedback. Her opening words were, "I think I know what the best solution is. Can I just run it by you?"
Music to my ears! This person displayed genuine leadership. She evaluated the situation and presented a viable plan in the span of about 10 minutes. It would have been pointless to sit around being angry or disappointed. The situation demanded a plan—and we had one. A decision was made and we went forward with it. If something went wrong, we'd deal with it calmly and logically. We went into the seminar very confident and, in the end, it went phenomenally well.
Sometimes, your practice will face unforeseeable obstacles. How you deal with them will make all the difference. Don't get angry. Don't complain. Create solutions and move forward!