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Use “power words” during interactions with patients. Superior customer service depends on a positive patient experience. One of the best ways to create it is to take negative words out of the conversation, such as no, don’t, won’t, shouldn’t, can’t. Use what Levin Group refers to as power words to create positive energy in the conversation. These words include great, wonderful, terrific, fantastic, outstanding, etc. 


To learn how to run a more profitable, efficient and satisfying practice, visit the Levin Group Resource Center at www.levingroup.com  -  a free online resource with many more tips, videos and other valuable production-growing ideas.


Levin Group, Inc. | 10 New Plant Ct. | Owings Mills, MD 21117
1658 South Priest Drive | Tempe, AZ 85281
Phone: 888-973-0000 | Fax: 410-654-1238
www.levingroup.com

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